Shipping & Returns

 

SHIPPING:

Domestic Ground U.S. Shipping

We offer domestic FedEx ground shipping for a flat rate of $9.50 on all orders. Unless otherwise noted, or unless it is a specified pre-order, ground orders ship within 2-3 business days of order placement date. FedEx Express orders placed after 12:00pm will ship the next business day. Please note we cannot ship to PO Boxes.

Domestic Express U.S. Shipping

FedEx Express Saver - Three business days
FedEx 2 Day - Two business days
FedEx Standard Overnight - Next business day, by 3:00 PM
FedEx Priority Overnight - Next business day, by 10:30 AM

International Shipping

We offer FedEx List Rates for all International Orders. Please visit FedEx.com for International shipping details and arrival times. Unless otherwise noted, or unless it is a specified pre-order, orders ship within 2-3 business days of order placement date. FedEx Express orders placed after 12:00pm will ship the next business day. 

All customs fees, duties, and taxes are the responsibility of the customer. 

International Shipping Options (Excludes Duties & Taxes)

FedEx International Economy (two to five business days) - varied rates
FedEx International Priority (one to three business days) – varied rates

Canada Shipping Options (Excludes Duties & Taxes)

FedEx Flat Rate International Economy (two to five business days) - $35 Flat Rate
FedEx International Priority (one to three business days) – varied rates

 

RETURNS & EXCHANGES:

We can exchange or refund full-priced items within 14 days of delivery your order. Sale items are final sale only. Please email hello@faitessimpleny.com to request a return authorization number (RA) before sending your items back. All items must be unworn and in original condition with all tags attached. We reserve the right to refuse any return that does not meet these standards. Refused returns will be sent back to purchaser.

Please include a copy of your original invoice in the return package. 

Send Returns to:

Faites Simple

Attn: Returns

337 West 71st Street, #3

NY NY 10023

All refunds will be issued in the same form as original payment.

Please note we do not accept liability for shipping loss or damage of returned goods. Kindly send returns via a traceable carrier. We cannot refund international duties. 

DOMESTIC EXCHANGES

For domestic exchanges, please email hello@faitessimpleny.com with your requested replacement item. Once we confirm via email that your replacement item is available, please send original item back via above instructions. Once your return is received, your replacement will be shipped to you free of charge.

INTERNATIONAL CUSTOMERS

For our international customers, your local shipping rates with the carrier of your choice will apply to any returns. FedEx International shipping rates will apply to your exchange order.